Tech Support, or What I have learned in the last three years

    In November I have worked tech support for a large global organization for three years.  That's not bad.  It's been a lot of fun, I have really enjoyed it.  But I have learned a lot as well.  Mostly, I have learned that people are dumb when they talk to tech support. I caveat that with … Continue reading Tech Support, or What I have learned in the last three years