I have worked in the tech support industry for almost five years now, three years for the Church of Jesus Christ of Latter-day Saints, 1 year for Brigham Young University, and now the last four months for a cable company here in Columbus, Ohio. I generally enjoy what I do, I like helping people, … Continue reading What I Hate about Tech Support
Tag: Technical support
What the future holds
Monday evening, as part of BYU's German Week, I listened to a Fireside / FHE from Elder Kopischke, who is currently serving as the Area President for the Church's Europe Area. As part of this fireside, he took questions, and someone asked him how he chose his career path ans what he had learned as … Continue reading What the future holds
My Last Day
Today, after three years, is my last day at my job. But not really. I'm just changing departments really. I have spent the last three years working for BYU-OIT providing tech support for The Church of Jesus Christ of Latter-day Saints, but with some restructuring that is going on, starting next week I will still … Continue reading My Last Day
Tech Support, or What I have learned in the last three years
In November I have worked tech support for a large global organization for three years. That's not bad. It's been a lot of fun, I have really enjoyed it. But I have learned a lot as well. Mostly, I have learned that people are dumb when they talk to tech support. I caveat that with … Continue reading Tech Support, or What I have learned in the last three years
